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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extending the Benefits of Virtualization to Remote Office and Branch Locations, Small to Medium Businesses and Web Hosters by VM6 Software October 27, 2009 - (Free Research) VM6 provides affordable software solutions to extend the benefits of enterprise-class virtualization to remote offices and branch locations (ROBO), small to medium businesses and web hosters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures by VM6 Software October 27, 2009 - (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Security Platform by Trend Micro, Inc. August 26, 2009 - (Free Research) Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Empowering the Mobile Enterprise by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Riverbed Raises the Ante Again in WDS with RiOS 5.0 by Riverbed Technology, Inc. March 01, 2008 - (Free Research) Do your remote workers have a desire for higher performance computing? In this paper by the Taneja Group, learn how Steelhead appliances from Riverbed, with its enhanced RiOS 5.0 operating system, provides a number of improvements across major areas of WAN optimization, delivering LAN-like functionality to your WAN. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Merging Backup and Disaster Recovery (DR) Processes by FalconStor Software June 16, 2009 - (Free Research) This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization for Dummies by Blue Coat June 29, 2009 - (Free Research) Most WANs see so much traffic these days that it's not just a matter of speeding things up. You also need comprehensive applications and user control before you can contain costs, enhance business productivity, and respond quickly to changing business requirements. Read this booklet to learn more about WAN optimization. (BOOK) VIEW ABSTRACT | GO TO

Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success by Dell, Inc. May 13, 2009 - (Free Research) Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Adobe ColdFusion 9 by Adobe Systems, Inc. October 05, 2009 - (Free Research) Adobe ColdFusion 9 software enables developers to rapidly build robust Internet applications by condensing complex business logic into fewer lines of code. (DEMO) GO TO DEMO

D2D2T Backup Architectures and the Impact of Data De-duplication by Quantum Corporation May 2008 - (Free Research) This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing Enterprise Applications by Relavis Corporation August 2009 - (Free Research) Introducing mobility solutions into the workforce makes employees and business processes more efficient, yielding direct productivity gains and cost savings. These productivity gains and cost savings, along with the improved speed of customer communication and response, help create competitive advantage and increased customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA Deployments by Blue Coat May 2008 - (Free Research) This paper is based on the results of an SAP Enterprise Services Community program project, in which a number of leading network and test solution vendors and SAP teamed up to build a production-like enterprise SOA-based application landscape. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Application Delivery: No User Left Behind by Blue Coat January 2007 - (Free Research) Blue Coat ProxyClient extends Blue Coat's visionary application delivery infrastructure to include all of these use cases - from any network, any device, and to any application - keeping users productive wherever the business takes them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Patch Authority Ultimate Version 6 by ScriptLogic Corporation April 2009 - (Free Research) With exploits for known vulnerabilities unleashed on the Internet within as little as 5 days from the release of new patches from Microsoft, it is imperative your desktops and servers be regularly updated to keep them safe from attack. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

"up.time 5" by uptime software - Free 30 Day Trial! by uptime software inc. October 2009 - (Free Research) Deeply monitor all Virtual, Physical and Cloud based servers, applications, resources, and services from a single, unified dashboard with "up.time". Immediately cut costs and drive global performance and availability. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Fundamentals of a Well-Built SAN by Hewlett-Packard Company August 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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