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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fast, Affordable SAP for Mid-market Chemicals: Advance your Business Agility by Atos Origin November 2009 - (Free Research) This product brochure highlights how mid-market Chemicals companies now have a full SAP solution specifically designed for them through the collaboration of Atos Origin and SAP. The solution is a rapid implementation of SAP and ongoing support services with per-user pricing that fits the budget of this target market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

How to Choose the Right Programmable Logic Controller (PLC) for Your Industrial Automation Application by AutomationDirect May 2008 - (Free Research) This worksheet is intended to function as a checklist of the most important areas to consider when researching a Programmable Logic Controller (PLC). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Security: Visible Coverage in a Single, Scalable Platform by Trend Micro, Inc. January 2009 - (Free Research) Read this brief data sheet to learn how Trend Micro's Endpoint Security Platform delivers pervasive visibility and control, speeds time to protection, and increases management efficiency. (DATA SHEET) VIEW ABSTRACT | GO TO

Sun Oracle Exadata Storage Server by Oracle Corporation September 2009 - (Free Research) This data sheet highlights the features and benefits of the Sun Oracle Exadata Storage Server, a storage product highly optimized for use with Oracle Database. (DATA SHEET) VIEW ABSTRACT | GO TO

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America Inc May 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Going Beyond Certification by Compellent January 2009 - (Free Research) Check out this fact sheet on Compellent's Storage Center SAN. It's HCL-certified with VMware to ensure seamless integration and support. Read on to learn just how your organization can easily achieve the real-world benefits of virtualization. (DATA SHEET) VIEW ABSTRACT | GO TO

Syncsort BEX Virtualization Features by Syncsort October 2009 - (Free Research) Fast backup. Instant recovery. Superior data protection for physical and virtual environments. BEX Delivers excellent value for the lowest total cost of ownership. Read this data sheet for the specifics and benefits of BEX 3.1. (DATA SHEET) VIEW ABSTRACT | GO TO

WindowTester Pro: Automated Java GUI Testing for Swing and SWT by Instantiations March 2009 - (Free Research) WindowTester Pro offers ultimate testing flexibility with cutting-edge technology for testing Swing and SWT Java graphical user interfaces. With it, you can tame the most demanding user interface testing requirements and deliver a more reliable and consistent user experience. Read this data sheet and then download a free trial copy. (DATA SHEET) VIEW ABSTRACT | GO TO

Business Productivity with Microsoft Online Services by Microsoft September 2009 - (Free Research) This data sheets examines how Microsoft Online Services can give your business the powerful productivity capabilities of Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Office Communications Server, and Microsoft Office Live Meeting —all hosted online. (DATA SHEET) VIEW ABSTRACT | GO TO

CodePro AnalytiX: Automated Code Quality and Security Analysis for Eclipse Java Developers by Instantiations March 2009 - (Free Research) CodePro AnalytiX is a comprehensive set of software analysis tools composed of a collection of native Eclipse plugins. It seamlessly integrates into any Eclipse-based Java desktop development environment, adding code audit, security analysis, metrics, test generation, JUnit test editing, code coverage and team collaboration functionality. (DATA SHEET) VIEW ABSTRACT | GO TO

Managing Project and Portfolio Risk in the Oil and Gas Industry During an Economic Downturn by Oracle Corporation March 2009 - (Free Research) Project portfolio management solutions, such as those from Oracle, enable project leaders to successfully manage risk, even in this volatile climate. They also enable companies to identify the best strategies for pursuing existing projects and to identify the most-promising future projects for investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Panda Security for Business – Maximum Endpoint Protection by Panda Security July 2009 - (Free Research) Panda Security for Business is the security solution for companies that need to protect their networks, workstations and file servers. It is centrally managed thanks to the AdminSecure Console, which allows monitoring the entire network, protecting your critical assets against all types of threats and optimizing productivity. (DATA SHEET) VIEW ABSTRACT | GO TO

Securing Your Enterprise with Trend Micro by Trend Micro, Inc. September 2009 - (Free Research) Here you can discover a unique solution-set targeted to your enterprise. Trend Micro understands the challenges facing the enterprise and delivers a product that ensures a strong ROI. Whether you're interested in Endpoint Security or Web Security solutions, there's something here for you. (RESOURCE CENTER) GO TO

Collateral Damage: What the Crisis in the Credit Markets Means for Everyone Else by SAP America Inc October 2008 - (Free Research) Given the dramatic events in the capital markets, everyone is wondering what will happen next - and what the implications are for the wider economy. This paper will discuss challenges facing companies and how to respond. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Service Excellence Across The Enterprise by Numara Software February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ ProConsult Virtualization Services by Dell and Microsoft October 2009 - (Free Research) Simplify, consolidate, and aggressively accelerate virtualization with a portfolio of services that help decrease TCO and speed time to value. Dell ProConsult Virtualization Services simplify virtualization by helping you assess, plan, design and implement virtualization projects. Read this data sheet to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

What's New in Windows Server 2008 R2? by Dell and Microsoft October 2009 - (Free Research) The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more! (DATA SHEET) VIEW ABSTRACT | GO TO

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

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